Our Lifetime Warranty
Repaired once, covered for life.
Every screen and part we fit in our Taunton workshop is guaranteed against manufacturing and fitting faults for as long as you own the device. Here's exactly what that means.
At a glance
Screens & partsLifetime
Batteries & charging ports12 months
To claimInvoice & test report
What our warranty covers
The warranty covers the original repair: the part we fitted and the labour to fit it.
Screens and parts, for life
If a screen or part we fitted develops a manufacturing or fitting fault, we'll repair or replace it free of charge, for as long as you own the device. This covers the original parts and labour in full.
Batteries and charging ports, for 12 months
Batteries naturally wear over time, so everyday capacity loss isn't covered. If a battery we fit drops below 70% health, or a charging port we fit develops a fault, within 12 months, we'll replace it.
What our warranty doesn't cover
Our warranty isn't insurance. For accidental damage, you'll need phone insurance.
- Accidental damage after the repair, such as a screen that's been dropped, cracked or split. Uneven cracks or display damage are signs of an impact.
- Water damage or liquid ingress. If a device already has liquid damage when we repair it, that repair isn't covered either.
- Dirt or dust ingress. Devices aren't fully sealed, so this can happen naturally over time.
- Data loss. Please back up your device before your appointment.
- Normal battery capacity loss over time, outside the 12-month / 70% guarantee above.
- Software issues unrelated to the original repair, or problems caused by a software update.
- Any damage caused by attempted repairs by you or another repair company, or any work done on the device after our repair.
- Faults elsewhere on the device that weren't part of the original repair.
- Screens reported as broken overnight while charging on a bedside table.
How to make a warranty claim
If you think something's wrong with a repair we've done, follow these four steps and we'll take it from there.
Warranty claims are handled at our Taunton workshop, by appointment, so we can test the device properly.
Tell us within 24 hours
Let us know by text, email or in writing within 24 hours of noticing the fault. Leaving it longer will void your warranty.
Stop using the device
Carrying on using it can cause further damage and will void your claim, so set it aside until we've been in touch.
Don't let anyone else open it
We need to be the only ones to inspect or open the device, including Apple or any other repairer. Any third-party disassembly voids the warranty.
Have your paperwork ready
Bring the original invoice and device testing report we emailed you after the repair.
Warranty questions
Got a question about a specific repair or fault? Call or message us on 07724 615400.
What is the device testing report?
We test your device before the repair, carry out the repair, then test it again afterwards. We produce a testing report showing the full condition of the device and email it to you after the repair. This report is the basis on which the lifetime warranty is given, and you'll need it if you ever make a warranty claim.
How does the claims process work?
Get in touch within 24 hours of noticing the fault and we'll book you in at our Taunton workshop. We'll test the device, including checks for signs of drops or impacts. If it's confirmed as a warranty fault, we'll repair or replace the part free of charge.
Is there a limit to how many times I can claim?
Yes. Warranty repairs and replacements are limited to one claim during the lifetime of the device for each original repair.
What proof do I need to make a claim?
You'll need the invoice and device testing report we emailed you after the repair, showing the work carried out and your device's IMEI or serial number. The invoice must be issued by Taunton iPhone Repair for us to honour the claim. All parts we fit are security marked.
Does the warranty cover the whole device, or just the part you replaced?
It covers the original repair itself, meaning the specific part and the labour to fit it, against manufacturing and fitting faults. It doesn't cover unrelated faults elsewhere on the device.
Does the warranty transfer if I sell my device?
No. The warranty is for the person who had the repair done and doesn't transfer if the device is sold or given away.
Does the warranty cover Samsung phones, iPads and consoles too?
Yes. The same terms apply to every device we repair, including iPhones, iPads, Samsung and Huawei phones, and games consoles.
Something not right with a repair?
Contact us within 24 hours of noticing the fault and we'll book you in at our Taunton workshop.
- 8 Suffolk Crescent, Taunton TA1 4JN
- 9:00am – 6:00pm, by appointment
- 07724 615400
- tauntoniphonerepair@gmail.com
Taunton iPhone Repair is an independent repair company and is not affiliated with Apple Inc. This warranty doesn't affect your statutory rights.